If one uses Intelligentsia Black Cat espresso, it should be an automatic hit correct? Not if the baristas are not well trained and the milk is treated as a stepchild.
My macchiato and cortado were basically left mostly untouched. And I love Intelligentsia beans. They were the ones that hooked me on espresso 8 plus years ago.
This shows you how much impact to the final product your barista has. Wicked had a decent machine and used good beans. But the result was really poor. In any other city, this would pass, but this after-all is Vancouver and this city rocks with some great coffee houses.